Shipping policy
Shipping Policy
Thank you for choosing Opulent Hounds & Co.! We take immense pride in our handcrafted leather products, ensuring that each item is unique and made with the highest quality materials. Please take a moment to read our shipping policy to understand how we manage order fulfilment and shipping processes.
Processing Time
At Opulent Hounds & Co., we recognise the anticipation that comes with receiving a new product for your beloved pet. All orders are typically processed within **2-3 business days** from the date of the order. During this time, our skilled artisans carefully craft each leather product by hand, which means that some items may exhibit slight variations in color, pattern, and size. These unique characteristics add to the charm of our products, ensuring that your purchase is one-of-a-kind. We are committed to getting your order out as quickly as possible while maintaining the quality that you expect from us.
Shipping Rates
We strive to offer competitive shipping rates to provide you with the best value:
United Kingdom:
- A flat rate of £3.99 for orders under £50.
- Enjoy free shipping on all orders over £50.
Europe:
- A standard rate of £10 for all order
International Shipping
Shipping rates vary depending on the destination. Please refer to the checkout page for specific costs associated with international shipping.
Shipping Methods
To ensure reliable delivery of your orders, we utilise trusted shipping carriers such as Royal Mail and DPD. Once your order is dispatched, you will receive a confirmation email containing tracking information so you can monitor the progress of your shipment. We appreciate your patience as we work to deliver your items promptly.
Estimated Delivery Times
While we aim to process and ship your orders as quickly as possible, please note the estimated delivery times once your order has been shipped:
United Kingdom: Expect delivery within 2-5 business days.
Europe: Anticipate delivery within 5-10 business days.
International: Delivery may take between 7-14 business days, depending on the specific location and local customs processes.
Order Tracking
Once your order is shipped, you will receive a tracking link via email. This allows you to monitor your package and stay informed about its journey. Should you encounter any issues with tracking or delivery, please do not hesitate to reach out to our dedicated customer service team, who are here to assist you.
Lost or Stolen Packages
Please be aware that **Opulent Hounds & Co.** is not responsible for any packages that are lost or stolen after they have been marked as delivered by the shipping carrier. We recommend that you keep an eye on your tracking information and ensure that someone is available to receive your package upon delivery.
Invalid Shipping Addresses
It is crucial to provide an accurate shipping address when placing your order. **Opulent Hounds & Co.** is not responsible for any returned or rejected packages due to an invalid shipping address provided by the customer. If a package is returned to us for this reason, you will be responsible for any newly incurred shipping costs to resend the package to the correct address. We encourage all customers to double-check their shipping details before finalising their orders.
Contact Us
If you have any questions, concerns, or need assistance regarding our shipping policy or your order, please do not hesitate to reach out. Our customer service team is here to help you.